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When something goes wrong

I see a flashing heart and nothing happens

Updated Oct 5, 2026 1 min read 13 reads

The flashing heart is our loading screen: it shows while the editor reads your account and builds your book. It normally disappears within a minute, or a few minutes for a very large account.

If the heart keeps flashing for longer than that, reload the page. Your book is not lost: it is saved in My Library of Saved Books and will open as you left it.

Still stuck after a reload? See The page is stuck loading, or write to help@mysocialbook.com with your browser, your device and a screenshot.

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